Yahoo compromised account

Discussion in 'Help Desk' started by Karen Harrison, Jan 7, 2016.

  1. Karen Harrison

    Karen Harrison New Email

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    trying to change my Yahoo account back to 'English' .. it is currently in Czech .. when I go to Languages only 4 are listed .. what has happened ?
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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  3. Karen Harrison

    Karen Harrison New Email

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    I do as you suggest above .. but when I click on 'Preferences' and go to the Language pull down menu .. it only gives me the option of 4 languages .. Arabic, Bulgarian, Bengali, Czech ???
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Yahoo fix language english.jpg

    There is a scroll bar that you can use to move down the list, select English, and then click the Add button.

    After doing this you might have the option to pick English as your new primary language, or Yahoo might select it automatically based on your location.
     
  5. Karen Harrison

    Karen Harrison New Email

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    I don't get option of the scroll down bar (the one you've highlighted in red) ?
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    Which web browser are you using? Try a different one. For example, if you're Internet Explorer, try Chrome, and make sure you have ad blockers off for the Yahoo site.
     
  7. Karen Harrison

    Karen Harrison New Email

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    I use Safari .. tried going in via Chrome .. still everything set to Czezh .. and still not giving me the 'scroll down' option in Languages .. all of my Inbox/Outbox/folders .. and all the action menu in Czech .. I can't understand it so can't navigate ..
     
  8. compleo

    compleo Valued Member

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    Maybe it changed from Yahoo US to another.Edit button>general preferences>preferred content 'Yahoo-US" >
    Yahoo-US (blue colored text).

    But you're not able to read it.
     
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  9. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Karen,

    Did the solution from compleo work for you?
     
  10. Karen Harrison

    Karen Harrison New Email

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    Hi there, no, unfortunately not .. as my Yahoo commands etc. are in Czech, as compleo stated, I was unable to follow the instructions to Edit button>general preferences>preferred content 'Yahoo-US" >
    Yahoo-US (blue colored text).
     
  11. popowich

    popowich EQ Forum Admin Staff Member

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    Last edited: Jan 10, 2016
  12. compleo

    compleo Valued Member

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    Sharing is caring...:D...so we won't know the solution,if there is one?
     
  13. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Karen and compleo,

    Yes, I intended to show the solution in public after we figured it out. I did a quick screen share to troubleshoot the issue and find the solution.

    Karen is using an Apple computer. Her language selection menu doesn't have a scroll bar. I needed to use the wheel on my mouse to scroll down the language list and pick one of the English selections.

    In this case I believe English (British) was the correct selection. If not, she should be able to read the menu's now and choose the version of English that she prefers.
     
  14. Karen Harrison

    Karen Harrison New Email

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    Thank you both very much for your help .. :thanks:
     

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