Poppowich,
Thank you very much for the help.
I was setting up a new laptop which was using Win 8 Home edition with Norton Internet Security; and at the same time updating and cleaning a laptop for the same client which was using Win 7 Pro with the same Norton.
After several go arounds with Time Warner (alias triad.rr) and they were passing the buck to Norton I was able to settle everything with y our help and another tech's suggestion that the Win 8 machine needed a smtp server setting of 587 I was able to get everyone up,stable and running.
The settings turned out to be:
For Win 7
POP-server.triad.rr.com
Smtp-server.triad.rr.com
With no Authentication for either
Then in the Advanced/More Settings window:
Pop Ports: 110
SMTP: 25
For Win 8:
POP-server.triad.rr.com
Smtp-server.triad.rr.com
With no Authentication for either
Then in the Advanced/More Settings window:
POP Server: 110
SMTP Server: 587
Uncheck the box: Server requires encrypted connection.
Maybe this will help someone.
Thank youvery much for your prompt help.
John H.