Thousands of emails

Discussion in 'Help Desk' started by DavB, Oct 31, 2015.

  1. DavB

    DavB New Email

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    Hello, all of a sudden Windows Live Mail is duplicating every email in my inbox. If I delete them, it receives them again. I've turned off my anti-virus and tried system restore but it won't complete. Step-by-step instructions to solve the problem would be appreciated.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Are you using IMAP or POP3 to get your email?

    Which email service is hosting your email?

    I can help fix this problem with a little more information.
     

  3. DavB

    DavB New Email

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    pop3 I believe.
     
  4. popowich

    popowich EQ Forum Admin Staff Member

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    Which emails service are you using? I can help with the settings and screen shots if we know which server you're using.

    If you switch to IMAP, you should both avoid this problem, and allow multiple devices to access your email without creating duplicates.
     
  5. DavB

    DavB New Email

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    It's Windows Live Mail.
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    For the moment do not touch the POP3 settings.

    Go to File -> Options -> Email Accounts and add the IMAP settings for your account.

    Windows Live Mail Add Email Account.jpg

    When that is done copy any important email from the POP3 inbox to your new IMAP folders.

    After you are certain that all of your email is visible in the IMAP version of your account it should be safe to remove the POP3 settings from Windows Live Mail
     
    Last edited: Oct 31, 2015
  7. DavB

    DavB New Email

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    Got so far. What do you mean, add the IMAP settings? From where?
     
  8. popowich

    popowich EQ Forum Admin Staff Member

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    Which email service do you use? For example, Gmail, Hotmail, Yahoo etc?
     
  9. DavB

    DavB New Email

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    It's the one provided by Talk Talk, my internet provider. When I look at it remotely it comes from AOL.
     
  10. popowich

    popowich EQ Forum Admin Staff Member

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    Hi DavB,

    This page on the TalkTalk support site lists the mail server settings and has guides for specific email clients - Email Settings - IMAP & POP3 | TalkTalk Help

    Pick your domain name, such as talktalk.net, and then drill down to the instructions for IMAP + Windows Live Mail
     
  11. DavB

    DavB New Email

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    I've just deleted a few thousand duplicate emails and, as yet, it hasn't started replacing them so I'll just wait and see what happens before doing anything else. Thanks for the help.
     
  12. popowich

    popowich EQ Forum Admin Staff Member

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    Did you try adding the IMAP settings for your email account to Windows Live Mail?

    When that is done, is that section of your email showing the duplicates too?
     
  13. DavB

    DavB New Email

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    Haven't tried anything yet. Maybe just trying to follow your instructions before did something to stop it.
     

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