Suspicious message

Discussion in 'Help Desk' started by ronann, Nov 5, 2013.

  1. ronann

    ronann Valued Member

    Joined:
    Nov 5, 2013
    Messages:
    10
    Likes Received:
    3
    I have received 2 Hotmail messages + attachments allegedly from the Outlook Team, email address, Service Alert (account.alert@live.com).
    Briefly the message is:
    'We detect multiple unsuccessful attempts using the reset password option by answering the security questions and answers from an unrecognised device. Location: Russian Federation (IP=188.128.99.94).
    Was it you? If so disregard this memo. If so please view the attached PDF file to protect your e mail account from future compromise. To learn how sign in alerts like this one can help you protect your account info view the attached PDF file.'

    Could this be a scam where someone is trying to get into my system?

    Any help please keep it simple, pc novice.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,999
    Likes Received:
    120
    Hi Ronann,

    The Hotmail team will not send you PDF's asking you about or to confirm your account information.

    I suspect it's a scam asking for your username, password, and other personal information.

    Mark the email as junk / spam / phishing

    Never reply to an email or phone call that asks for your password.

    :welcome: to Email Questions!
     

  3. ronann

    ronann Valued Member

    Joined:
    Nov 5, 2013
    Messages:
    10
    Likes Received:
    3
    Popowich,
    Many thanks for your help. As suggested the messages will be dumped.
    Regards.:thanks:
     
  4. THERESA

    THERESA Customer Service Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    884
    Likes Received:
    11
    It's also suspect because of the way they worded it.

    "Was it you? If so disregard this memo. If so please view the attached PDF file to protect your e mail account from future compromise."

    First they tell you to disregard the memo if it was you. Then they tell you to view the attached pdf "if so". They also didn't use a comma after "if so".

    Bad grammar and/or spelling are usually present when you receive a scam notice like this.
     
  5. ronann

    ronann Valued Member

    Joined:
    Nov 5, 2013
    Messages:
    10
    Likes Received:
    3
    Theresa,
    Many thanks. Yes I was also suspicious how the message was structured, also the message started off 'Hello user' which indicated to me they didn't know who it was going to.
    Again thanks.
     
  6. THERESA

    THERESA Customer Service Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    884
    Likes Received:
    11
    Anytime! Let us know if you ever have any more email related questions in the future. :)
     

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.
Loading...