Stolen Hotmail Password

Discussion in 'Hotmail' started by alanapplegate, Nov 9, 2008.

  1. alanapplegate

    alanapplegate New Email

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    Someone has figured out my hotmail password and changed it. I can't get to
    my email and so I can't follow the rest link. I also do not see the option
    for "Answering Secret Questions" on the webpage. Whenever I ask for help to
    be sent to my alternate email, they send me a link to reset my live.com
    account instead of my hotmail account. I can't find any phone number to call
    to ask for further help. How can I get control of my account? Can you please
    give me any info or phone number or anything? Thank you. Alan
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    Unfortunately there generally is not a lot of support available from the free e-mail service providers. The best bet to get a response is to report a security vulnerability. If you explain that there has been unauthorizied access to your account they should be able to get you to the correct support team. Be sure to include a working e-mail address and phone numer where they can reach you in the report. You can also e-mail secure@microsoft.com directly with the details of your problem and see if you can get assistance from that team.

    -Raymond
     

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