Shared access email account

Discussion in 'Help Desk' started by CAB, Mar 25, 2015.

  1. CAB

    CAB New Email

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    Hi...I am looking to open a new email account for the admin team of a large scale event next year (for queries and responses with participants). I want something that four or five team members can access (variously on iPads and PCs). I use aol.co.uk on my iPad and I don't want something which will mean I have to keep logging in and out of my personal email account. I would like to have something which notifies me of new or unread emails so that I can answer them.
    Tried googling but I just get server-specific instructions or very complex tech explanations (really not that computer-savvy!) Most answers seem to be written some years ago and I am sure there must be an easy way to do this!
    Thanks
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi CAB,

    If you and your team members want to share access you can configure the same email account on all devices as an IMAP account.

    You'll need a way to keep from running over each other, such as creating a folder for each admin, and then move email from the Inbox to their personal admin folder while working on the email.

    If you want a ticketing system too that's doable but those are usual web based and not email-only solutions.
     

  3. CAB

    CAB New Email

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    :thanks:t
    Thank you, settled on a gmail account but having a separate folder each sounds like a good idea.
    Thank you for the response
    Catherine
     

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