Reverse-DNS problem with e-mail

Discussion in 'Help Desk' started by AnthonyG, Nov 4, 2013.

  1. AnthonyG

    AnthonyG New Email

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    Hello everyone!

    I am currently working as a freelancer. My employer offered me an e-mail account based on a paid domain (i.e me@mydomain.com), to contact clients. The problem is that when I try to contact a specific person, I receive the following error:

    The error appears regardless if I use the webmail or a desktop client, ssl/non-ssl connection.

    The person that needs to receive the e-mail has me in his address book, and also was able to send me a test e-mail, that I received successfully.

    Do you have any idea what should I do? Thanks alot.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Anthony,

    You need to contact your ISP, who appears to be hostbase.net or webfactor.ro. The 176.223.120.0/24 network is missing reverse DNS PTR's. Some mail servers reject email when any IP address in headers does not have a PTR or has some other potential spammy characteristic such as being listed in an RBL. If your ISP refuses to to create the PTR, the best options will be to change ISP's, or you (or the company who hired you) can purchase Anonymous SMTP service from LuxSci. The anonymous SMTP service will fix the lack of PTR for you because their ail servers redeliver your email while sending and remove all traces of your information, including your IP address that doesn't have a PTR record, from the email headers. Some free email services do this too, such as Gmail, but it's possible you won't be able to send email From: your domain using those services either given your location in the world.

    :welcome: to Email Questions!
     

  3. AnthonyG

    AnthonyG New Email

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    Hi popowich,

    Indeed, you were right. However, in the meantime, the company I am working for contacted the hosting provider (being the same with the e-mail provider), and added a reverse record for the IP address. We have been informed to wait until it propagates, then use the e-mail without problem.

    Thank you for your time!
     

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