receiving video email from a mobile phone

Discussion in 'Help Desk' started by puzawup517, Feb 6, 2015.

  1. puzawup517

    puzawup517 New Email

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    My husband has attempted to send video messages to my HP laptop...I have the usual Windows-8 configurations.
    My husband's phone has Infraware POLARIS Web Mail.
    Do I need alternative Software to receive the data he is sending?
     


  2. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
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    Hello,

    What about the email isn't working?

    Is he getting back a bounce message after sending?

    Are you unable to open the email or attachments or links?

    If everything is coming through OK but you can't open an attachment, what file extension is the attachment?

    :welcome: to Email Questions!
     

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