receiving, duplicate, Emails

Discussion in 'Help Desk' started by debora Mara, Jun 19, 2014.

  1. debora Mara

    debora Mara New Email

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    hi there...
    I am receiving between two and four of the same email...spread over a month....
    fortunately the duplicates have the original date on them...So i am at least able to recognize that i have already seen and answered these emails.

    It is not my laptop causing the problem...because the same issue in on my hotmail account .....no matter where i open it...IE....some one else's computer!!

    Any help it this matter would be greatly appreciated:

    thanks::D

    Debbie :)
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Debbie,

    Sometimes email programs become confused and create duplicate emails.

    Examples include server migrations, restoring a mailbox from backups, a message that is stuck a resending from an smtp relay or senders outbox, and slow anti virus software on your own computer.

    If you are using POP3 try switching to IMAP.

    IMAP works more like a sync than a download and that could help work around the duplicate email problem.

    http://www.emailquestions.com/outlo...ail-server-settings-outlook-com-accounts.html

    If you can copy & paste the full email headers from some of the duplicate emails we can help you figure out where they are getting duplicated.

    :welcome: to Email Questions!
     

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