Hi Joy,
The following appears to be the email configuration for Quest q.com email:
1. Incoming mail server: pop3.live.com
2. Outgoing mail server: smtp.live.com
3. Usernames are your complete email address (username@q.com)
4. Incoming mail port is set to 995 (The SSL box should be checked.)
5. Outgoing mail port is set to 25.
6. Use Secure Connection (SSL) and use Authentication (ESMTP)
If your email is quest.net then you should choose from
this list of server names.
The Quest technical support phone number is 1-800-573-1311 in case you need that too.
Please let us know if this information works for you so that I can add it to our email guides.
-Raymond