Problems with forgotten password and token

Discussion in 'SCRYPTmail' started by qsher, Aug 13, 2016.

  1. qsher

    qsher New Email

    Joined:
    Aug 13, 2016
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    Hi,

    I think I forgot my password to email account, or it just dont work.
    When I tried to change to the new password and upload a token, the window says that this token doesnt belong to this account. But its my one and only token, and I never had any other accounts on scrypt mail. Can You please help?
     


  2. SCRYPTmail

    SCRYPTmail Email Service Provider

    Joined:
    May 6, 2015
    Messages:
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    Hi,
    I'm sorry to hear that you having problem with accessing your account. Please write me email to support@scryptmail.com letting me know your email address and attaching secret token.
    Thank you
     

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