Lost folder under Hotmail

Discussion in 'Help Desk' started by Pete Moss, Feb 11, 2016.

  1. Pete Moss

    Pete Moss New Email

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    Hello,

    I recently lost a folder in my Hotmail account (most likely when it forced to Outlook). I do not see it under "deleted" & have no idea how to recover it & its emails. Does anyone have any suggestions to help me please?

    Thank you :)
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Pete,

    Are you using a web browser on desktop or a mobile app to read your email?

    If you're using a web browser make sure the carrot / trigle is clicked to show your folders:

    Outlook Folders.jpg

    If you're on mobile, some of the apps require you to click into the account to see your folders - My trash folder disappeared on my iPad
     

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