I am not receiving my password reset emails

Discussion in 'Help Desk' started by malorie, Mar 15, 2014.

  1. malorie

    malorie New Email

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    I did the form several times but I am not getting the emails. They are not in my trash or junk folders either. Any suggestions?
     


  2. THERESA

    THERESA Customer Service Staff Member

    Joined:
    Aug 12, 2008
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    Are you locked out of the account in question? What email provider is it? It's possible it was hacked and the person has changed the email for recovering the password.
     

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