Help with security question

Discussion in 'Help Desk' started by ssharlow, Apr 21, 2014.

  1. ssharlow

    ssharlow New Email

    Joined:
    Apr 21, 2014
    Messages:
    1
    Likes Received:
    0
    I need to reset my email password -- I don't have the old one, and the security question is a problem. It asks who my favorite author is -- I must have been forced to use that question, because I never would have chosen it. I am a librarian and avid reader, and have too many favorites to count. Can I somehow reset that question so I can go in and reset my password. My email address is ssharlow@austin.rr.com. I do not have access to my email now, and haven't in the last week!!

    Thanks!!!:confused:
     


  2. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,986
    Likes Received:
    120
    Hello,

    Please try calling Time Warner at 800-418-8848 / 512-485-5555 and let us know if they are able to fix the problem.

    That is the customer service phone number for the Austin Texas region.

    :welcome: to Email Questions!
     

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.
Loading...