HELP MY INBOX PAST EM ARE GONE

Discussion in 'Help Desk' started by lisa peterson, Jun 8, 2015.

  1. lisa peterson

    lisa peterson New Email

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    HELLO. YESTERDAY 6-7-15 MY INBOX PAST EM WERE ALL IN TRASH. ANY NEW EM WOULD
    POST IN INBOX AND TRASH. SO I DIDN'T ERASE TRASH FOLDER I'D JUST VIEW EM FROM
    THAT FILE. WHEN I GOT NEW EM I DIDN'T WANT I'D CHECK THEM THEN CHICK DELETE
    JUST THOSE ONE AT A TIME. I FIGURED MY YAHOO WOULD GO BACK TO NORMAL. SO THIS
    EVENING 6-8-15 WHEN I TURNED COMPUTER ON ALL WAS OK. HOWEVER, WHILE I WAS IN
    MY YAHOO LATER (NOW) I WENT TO TRASH FOLDER TO GET INFO FROM AN EM I GOT LAST
    WEEK AND NOW THERE ARE NO EM PAST OR PRESENT AND ONLY MY INBOX HAS ABOUT 8 EM
    I'D RECEIVED EARLIER TONIGHT. PLEASE HELP ME GET MY EM THAT WERE AND ARE SUPPOSED
    TO BE IN. I WAY NEED THOSE PAST EM. I'M NOT REAL COMPUTER SAVVY AND I CAN AND HAVE
    ALWAYS MANAGED W/ OUT PROBLEMS. I TOTALLY KNOW I DID NOT DELETE THEM. THANK YOU
    VERY MUCH, I'M TRYING TO STAY CALM THANKS
    LISA P
    PS I WRITE IN CAPS CAUSE IT'S EASIER--I'M NOT YELLING!!
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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  3. lisa peterson

    lisa peterson New Email

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    HELLO. THANKS. I FOLLOWED THE PROMPTS ABOVE TO RECOVER LOST PAST EM FROM MY INBOX. THEY
    ARE SO IMPORTANT. I DON'T KNOW WHY THEY'RE GONE--NOT REAL TECH SAVVY. WHAT DO I DO NOW?
    THANKS SO MUCH AGAIN FOR HELPING.
    LISA
    PS I WRITE IN CAPS CAUSE IT'S EASIER--I'M NOT YELLING!!
     
  4. lisa peterson

    lisa peterson New Email

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    HELLO. I DON'T KNOW WHAT'S GOING ON W/ MY HELP NEEDED FROM EM I SENT TO HELP DESK. I SEE A STAFF
    MEMBER'S NAME POPOWICH. IS THAT WHO IS HELPING RETRIEVE MY PAST EM THAT ARE GONE (AS OF YESTERDAY)
    FROM MY INBOX? PLEASE LET ME KNOW THE PROCESS CAUSE I NEED THOSE PAST EM INFO. THANKS SO MUCH.
    LISA
    AGAIN WRITE IN CAPS IT'S EASIER--I'M NOT YELLING!
     
  5. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Lisa,

    I can help guide you, but I'm not doing the actual email restore.

    That process is handled by Yahoo. You'll need to wait for them to process the restore request.

    There were many requests today. Apparently there was an issue that impacted lots of users.

    Around 18 months ago I wrote the following when lots of Yahoo users were upset about a long outage:

    Yahoo users, consider getting your own domain name | Email Questions

    The takeaway is that if your email is important it's best not to be dependent on a free email service provider.

    Most free email service providers are only able to provide limited support for their users.

    I hope Yahoo is able to recover your missing email, and that either way you can use this as a learning experience.

    Please let us know if we can help you pick a domain name that will be yours for life and an email service that will be a good match for your needs.
     
  6. lisa peterson

    lisa peterson New Email

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    THANK YOU POPOWICH. YOU PROVIDED SO MUCH INFO. I REALLY APPRECIATE IT. I KNOW NOW YAHOO
    WILL DO THE RESTORE--WHICH COULD BE IN A MINUTE OR A MONTH--IT HELPS THAT I KNOW EVENTUALLY
    I'LL GET LOST EM BACK. I DID READING OTHER COMMENTS FROM THIS SITE AND W/ YOU STATING AN ISSUE
    18 MO AGO ON MY BDAY 12-13!! I DIDN'T HAVE PROBS THEN!! YES, THIS IS ANOTHER VALUABLE LESSON LEARNED.
    THANKS AGAIN AND I'M GLAD TO KNOW HOW TO GET TO YOUR HELP DESK.
    LISA
    PS YES CAPS CAUSE IT'S EASIER--NO I'M NOT YELLING!!
     
  7. popowich

    popowich EQ Forum Admin Staff Member

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    Received from Lisa:

    Hello Please help me My inbox when I click would display all em I have Now only 3 or 4 show
    and an envelop is on the rest of the page where my em used to be. How do I get the envelop
    off the page to see all em. I need to scroll up/down to get em I rely on. This just happened and
    I don't know why. Please help Thanks
    Lisa

    PS I'm not computer savvy. I did restart hoping I'd get the whole page of my em back but no
     
  8. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Lisa, please use the forums for replies :)

    One more from Lisa:

    Hello Please help me. Last time Popowich was very helpful. Now my issue is when I go to
    my yahoo inbox from my dell comp windows enter through chrome my inbox comes on the
    screen but only 3-4 show and the rest of the page has an envelop I want gone. I need to see
    all em as I rely on them to scroll up and down. I called RCN to ask from my yahoo help reply to
    clean cookies I cleaned but the envelop is still there. I then went to bing and tried my em inbox
    and still the envelop shows. I'm not computer savvy so will you please help me get my full page
    screen back so I can see all my inbox em? Thank you
    Lisa
     
  9. popowich

    popowich EQ Forum Admin Staff Member

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