Facebook

Discussion in 'Help Desk' started by crabman, Jan 11, 2014.

  1. crabman

    crabman New Email

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    I have been locked out of my Facebook account for weeks I want to send face book an email to delete the account
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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  3. THERESA

    THERESA Customer Service Staff Member

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    In the future, if you start up another facebook, use back up safety measures to safeguard your account.

    1st choose the settings "wheel" to the far right and select "privacy settings" on the drop down box that appears.

    2nd choose "security"
    There you would want to select

    -"secure browsing enabled"

    -"text message notifications enabled" (which means you can not log in from an unrecognized device without first typing in a code that is sent to your cell phone) if you enable this, nobody should ever be able to access your account.

    -You should then fill in the "trusted contacts" section. You should select 3 people that you trust completely that can help you in the event that you are ever locked out of your account for whatever reason.

    facebook security.jpg
     
    Last edited by a moderator: Jun 29, 2015
  4. THERESA

    THERESA Customer Service Staff Member

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    As far as the old account that you are locked out of, you can also report the account compromised

    go to the profile page, select the "wheel to the right of "message" at the bottom of their cover photo.

    select "report/block"

    then select "report ____'s account"

    then it will give an option to report it hacked.

    report.png report2.png
     
    Last edited by a moderator: Jun 29, 2015
  5. jessica brown

    jessica brown New Email

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    You can't do this without logging into the account.. Again I cannot get into the account to make the report. Is there anyway that you can unlock my correct account from there please
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    The intent there is for you to have a friend or family report the account as compromised. Is there someone who can login and do that for you?
     
  7. jessica brown

    jessica brown New Email

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    Yes
     
  8. jessica brown

    jessica brown New Email

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    I'm still trying to access my facebook account can you help
     
  9. popowich

    popowich EQ Forum Admin Staff Member

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