email problem

Discussion in 'IncrediMail' started by suelue, Jun 16, 2010.

  1. suelue

    suelue New Email

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    I use Incredimail 2 for email. i just tried to get my mail, and I got this error message....."Socket Error: 10061 , Port: 25, Protocol: SMTP.No connection could be made because the target machine actively refused it." I have no idea what this means, or what i am supposed to do about it. Can someone help me?
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Re: email problem - Socket Error 10061

    Hello,

    Socket Error 10061 is a generic error that could mean any number of things including :

    • Your ISP's outgoing SMTP relay server is overloaded or down
    • Your ISP has intentionally blocked you from sending email
    • There is a problem with your network connection
    • There is a configuration problem with your firewall software
    • There is a configuration problem with your anti-virus software
    The first two steps to take are :

    1. Wait an hour an try to send email again later.
    2. Call your ISP and ask if there is a problem with their smtp relay servers.
    If you have made a recent change to your computer investigate the chance that caused the problem first. If not it's most likely a temporary problem with your ISP that should resolve itself shortly. If after waiting the hour there is a still a problem give your ISP a call to find out if the trouble is on their end.

    :welcome: to Email Questions!
     

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