Custom (sub) domain fails

Discussion in 'SCRYPTmail' started by krakastan, Apr 30, 2016.

  1. krakastan

    krakastan Valued Member

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    Hi,

    Can successfully set up "domain.com"

    but "sub.domain.com" will not verify - all sections fail (and have left it a while!)

    pls advise

    thx
     


  2. SCRYPTmail

    SCRYPTmail Email Service Provider

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    yes, atm we don't have subdomain support, give me few days
     

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  3. krakastan

    krakastan Valued Member

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    that would be excellent - thank you :)
     
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  4. SCRYPTmail

    SCRYPTmail Email Service Provider

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    I added simple functionality.
    You should be able to register domain just by verifying ownership, but it should be bare domain name. You will need only to add TXT record with verification string.

    After you do that, click on your domain and you should see new fields where you can add subdomain.
    Don't forget to save changes. Navigate to Aliases/Disposable and click to add new alias, you should be able to select your bare domain and sub-domains you added.

    Please let me know how it works for you.
     
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  5. krakastan

    krakastan Valued Member

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    Works a treat - created sub domain alias and sent/received email to/from it (i have confirmed steps i took below)

    thank you :)


    Code:
    Add Domain.com
    setup verification string only in dns
    waited.....Refresh DNS.....Owner verified
    enter 'sub.domain.com' in subdomain box
    click + sign
    click save
    Result:-
    SPF: failed
    MX:    failed
    Owner: verified
    DKIM: failed
    Status:    Some Error
    
    As a result can add alias for sub.domain.com.domain.com !!!!
    Started again....
    
    Add Domain.com
    setup verification string only in dns
    waited.....Refresh DNS.....Owner verified
    enter 'sub' in subdomain box
    click + sign
    click save
    Result:-
    SPF: failed
    MX:    failed
    Owner: verified
    DKIM: failed
    Status:    Some Error
    
    Added alias address for 'sub.domain.com'
    
    sent mail from alias address - received ok
    replied and received ok
     
  6. SCRYPTmail

    SCRYPTmail Email Service Provider

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    you are very welcome, thank you for using us
     
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  7. krakastan

    krakastan Valued Member

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    Generally works but I am having trouble with yyy.xxxx.im

    The sub domain seems to save ok, and i can add an alias to xxxx.im

    but adding an alias to yyy.xxxx.im fails "Error. Please Try again."

    i have checked dns configuration and it matches the other successful domains

    thx
     
  8. SCRYPTmail

    SCRYPTmail Email Service Provider

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    Well, so whats happening I need to strip your subdomain to get dns record of the domain. There is a script that responsible for it, and it may have an issue, when dealing with multilevel subdomain. give me few hours to make it straight
     
  9. SCRYPTmail

    SCRYPTmail Email Service Provider

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    Please try again
     
  10. krakastan

    krakastan Valued Member

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    Thanks....seems ok but will do more testing later....

    deleted domain2.com to start again.
    I have domain1.com & abc.domain1.com registered and in alias list.
    I add domain2.com - all ok
    I add abc.domain2.com and accepted but not in alias list.
    I delete domain2.com and try again....

    I add domain2.com - all ok
    I add abx.domain2.com - all ok

    seems multiple sub domains with the same sub-name cause an issue?

    will do some send receive testing later when i can.

    thanks again.
     
  11. SCRYPTmail

    SCRYPTmail Email Service Provider

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    Ok problem that I have, is that ccTLD is country code and should have an preffix. in your case you trying to submit xxx.domain.im which where system believe domain.im is prefix, and xxx is actual domain. My solution was incorrect yesterday, but I'm still thinking how to solve this
     
  12. SCRYPTmail

    SCRYPTmail Email Service Provider

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    It should be resolved. Please let me know if still having a problem
     
  13. krakastan

    krakastan Valued Member

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    did upgrade....
    done a couple of quick tests and still cant add same subdomain names.
    Also - cant receive mail to the alias, and no bounce message.

    (previously i have had some bounces relating to cannot relay)
     
  14. SCRYPTmail

    SCRYPTmail Email Service Provider

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  15. krakastan

    krakastan Valued Member

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    will do - but need to do some more testing really.
    the emails have come through but looks like one took 1 hour, the other took 3 hrs.
    just sent an email to my scryptmail alias and it took a couple of minutes. Waiting for another to my subdomain alias.....

    will advise... thanks for your help
     
  16. krakastan

    krakastan Valued Member

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    the timing issue is resolved - have emailed ref the other.
     
  17. SCRYPTmail

    SCRYPTmail Email Service Provider

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    so nothing from my side need to be checked?
     
  18. krakastan

    krakastan Valued Member

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    Hi,
    Still having problems sending/receiving. Did you receive my mail on this (Tue May 31 2016 at 8:44:08 AM GMT)?
    thanks
     
  19. SCRYPTmail

    SCRYPTmail Email Service Provider

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    Would you please contact me at support@scryptmail.com with email address you expect to receive?
     
  20. krakastan

    krakastan Valued Member

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    Have emailed from the account but no response - will try from an external account.
     

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