Can't print outlook emails but can print Word

Discussion in 'Help Desk' started by johndemouy, Aug 27, 2013.

  1. johndemouy

    johndemouy New Email

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    I have just installed a new printer, but was having a similar problem with my prior printer. I can print Word documents, but cannot print emails from Outlook. I just get a generic error message.
     


  2. THERESA

    THERESA Customer Service Staff Member

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    What exactly is your error message?
     

  3. johndemouy

    johndemouy New Email

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    The message just said "error". I was able to find a Hewlett Packard "doctor" software which fixed the problem when I ran it. Earlier, it was very aggravating that that I updated my default printer on Windows XP, but it didn't seem to carry through to my web browsers and Outlook email. Let's hope the problem won't recur everytime I boot up. Thanks for your quick response.
     
  4. THERESA

    THERESA Customer Service Staff Member

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    Let us know if you have any more problems!
     

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