Can't get into hotmail account

Discussion in 'Help Desk' started by Rickey Joe, Oct 24, 2012.

  1. Rickey Joe

    Rickey Joe New Email

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    I share a laptop with my wife Gina and as of yesterday she can't move around nor open messages in her hotmail account. Everything else is working normal on our computer. I can use both my hotmail and live accounts as normal, however Gina appears to be locked out some how. After signing in, she can only view the list of inbox messages.
     


  2. THERESA

    THERESA Customer Service Staff Member

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    do you have the same log in or do you each have your own profile on the laptop? Do you both use the same web browser?
     

  3. Rickey Joe

    Rickey Joe New Email

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    Different log in with own profile. Same browser.
     
  4. Rickey Joe

    Rickey Joe New Email

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    different log ins, however we can toggle back and forth being our emails once one of us are logged in to email account.
     
  5. THERESA

    THERESA Customer Service Staff Member

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    Try the suggestions HERE


    if that doesn't work try HERE

    To possibly save you reading time and troubleshooting, one person said when they downloaded the latest version of Firefox it fixed their problem.

    Please let us know if any of these solutions work for you and if so, which one so we can help others in the future.

    Thanks!
     
  6. Rickey Joe

    Rickey Joe New Email

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    We can get into all our hotmail accounts when using Internet Explorer. Still doesn't work with Mozilla Firefox though. Thank you for your suggestions.:thanks:
     

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