Can't change my security data

Discussion in 'Help Desk' started by Ruudjuhh88, Dec 31, 2011.

  1. Ruudjuhh88

    Ruudjuhh88 New Email

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    Hello,

    Recently I had my school e-mail as alternative emailadres in my Hotmail account. However, I graduated a few months back and that e-mail account is deleted so I don't have access to it anymore.

    I'm trying to change it, and I also want to add a mobile number. However, it seems this isn't possible anymore.

    When I add a new e-mail and phone number a red exclamation mark pops up in front of those new added e-mailadress and phone number. When I want to confirm those, hotmail tries to sent an e-mail to my old school emailadress which is deleted. I should follow the instructions in that e-mail to confirm my newly added e-mailadress and phone number.

    As said above, I don't have access to this adress anymore so there is no way I can edit this adress to my new alternative e-mailadress.

    Deleting this old e-mailadress is neither possible because it sends an e-mail to this adress, and I don't have access anymore.

    How can I fix this?

    Regards,
    Ruud
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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  3. Ruudjuhh88

    Ruudjuhh88 New Email

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    It took some time but it worked!

    After about 5-6 weeks my secundary e-mailadress was removed from my account.
     

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