cannot access my email account

Discussion in 'Help Desk' started by michael tebid, Apr 7, 2013.

  1. michael tebid

    michael tebid New Email

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    Hello all, two weeks ago I realized that I could not get access into my email account. It would appear some guys hacked into my account. Each time I enter my account name and password I am told to enter the name of my favorite uncle. This is some thing I can not remember considering that I created this account long ago and I was not very mindful about the security questions them. All my official documents and contacts in my email account cannot be access. What can i do to get access into my account
    Michael
     


  2. THERESA

    THERESA Customer Service Staff Member

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    what email program/service do you use?
     

  3. michael tebid

    michael tebid New Email

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    I am using yahoomail service and mozila firefox
    please can you help me out
     
  4. THERESA

    THERESA Customer Service Staff Member

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    You can follow the steps at the following link to try to regain control of your hacked account-

    http://www.emailquestions.com/yahoo...-regain-control-hacked-account.html#post15123


    Unfortunately, once you are hacked, it is very difficult to regain control. If you regain control or need to make a new account, you should take the necessary steps at the following link to secure your account to help prevent this from happening again in the future-

    http://www.emailquestions.com/yahoo-mail/6627-prevent-your-yahoo-mail-account-being-hacked.html
     

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