Business Group Email - Recommendations?

Discussion in 'Help Desk' started by Tom25, Sep 27, 2013.

  1. Tom25

    Tom25 New Email

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    Hi Guys,

    Can anyone recommend any online Business Email software, obviously Google Apps is one option.
    I mainly need something where let's say you receive an enquiry at sales@example.com and multiple user's can respond from their own email alias (i.e. dave@example.com).

    This is possible with Google groups, but I believe you need to register more than one user to gain the benefits. So £33.00 GBP per user, per year.

    Anyone used or heard of something else?

    Kind Regards,
    Tom
     


  2. Big Dan

    Big Dan EQ Forum Moderator Staff Member

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    I'd look into something like a ticketing system. This way all team members can see the conversation and follow up.

    The free way is to use IMAP, let everyone check sales@example.com and reply from their own address. Move messages already handled out of the inbox.
     

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