Any help would be greatly appreciated - Problem with emails being returned.

Discussion in 'Mail Server Support' started by raymond949, Jun 5, 2014.

  1. raymond949

    raymond949 New Email

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    Hello

    If this is posted in the wrong section I apologize.

    Anyhow, I work at a small email Marketing company. The email I send out is not spam. They are individually written to each recipient etc..

    In the last week or so almost every email sent is being returned flagged for spam.

    Can anyone provide any insight as to what has changed all of a sudden.

    Here is what Im getting


    Your message did not reach some or all of the intended recipients.

    Subject:
    Sent: 6/5/2014 10:24 AM

    The following recipient(s) cannot be reached:

    'recipient' on 6/5/2014 10:24 AM
    552 AhPh1o00a53vmYE01 :: auth :: Message rejected for spam or virus content :: Please include this entire message when contacting support :: v=2.0 cv=NtkPhbhJ c=1 sm=1 p=gDtcLW_m23YA:10 p=1sTK4Of6AAAA:8 a=rluTKSqF9vVnyjGV/f1YlA==:17 a=RquBLQELKy6Hlc06MQ4A:9 a=CjuIK1q_8ugA:10 a=yMhMjlubAAAA:8 a=SSmOFEACAAAA:8 a=z_EiBnW4pA1wAaJIPwIA:9 a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10 a=1TM7i2lP1nUA:10 a=rluTKSqF9vVnyjGV/f1YlA==:117 :: 100.00
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    What is the IP address of your smtp server?

    If you remove any links and attachments from the email can you send to that recipient?
     

  3. raymond949

    raymond949 New Email

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    No , I can not. The emails get returned even if they do NOT contain links or attachments.


    This is what outlook shows as the outgoing server - smtp.secureserver.net



    Im also getting this error now

    [Return Code 550] sid: 8Kzb1o00753vmYE01

    What a mess!



    Thanks for the reply.
     
  4. raymond949

    raymond949 New Email

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    My mistake..

    the outgoing server info is smtpout.secureserver.net
     

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