Warning: Hotmail Service Issues

foggy · Jan 1, 2011

Hotmail Users Report Blank Inboxes | News & Opinion | PCMag.com

And a long Windows Live thread: What happened to all my saved emails!?!?!

EQ Admin · Jan 1, 2011

Re: Warning: Hotmail Issues

It's interesting that all of the problems started with the change in year.

Maybe some internal script or process automation went bad during the night?

foggy · Jan 1, 2011

Re: Warning: Hotmail Issues

Hi, Ray

Happy New Year !

Well, according to the Windows Live forum thread I linked to, some people were complaining about this already on the 30th. But maybe the transition (from '10 to '11) exacerbated the problem. ??

EQ Admin · Jan 2, 2011

The Hotmail Operations team is currently working on restoring the impacted accounts. They are expecting most affected users accounts to be restored by 6:00am PST on January 2, 2011.

EQ Admin · Jan 3, 2011

According to Microsoft...

Beginning on December 30th we had an issue with Windows Live Hotmail that impacted 17,355 accounts. Customers impacted temporarily lost the contents of their mailbox through the course of mailbox load balancing between servers. We identified the root cause and restored mail to the impacted accounts as of yesterday evening, January 2nd. As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again. We’re very sorry for the inconvenience this may have caused to you, our customers and partners.

Warning: Hotmail Service Issues

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