A client of mine made the following feedback about Office 365:
Wow. That was the best customer service experience I’ve had in a long time. They were helpful and patient and super easy."
Getting a ticket open isn't too hard though the initial screening can take several minutes while they're trying to document the issue and get it to the appropriate support. I'll be able to comment more one my issue with getting Microsoft Outlook to connect to Office 365 with ActiveSync is fixed.