You really need to check your tone here. You have been incredibly rude to Popowich for no reason. You are getting angry and yelling at the wrong people. This is a website that tries to help people resolve email problems.
We give free advice numerous times a day. We answer as many questions as we can and that we think we have the right solution for. Our "live support" is completely
OPTIONAL and is for someone that has exhausted their own resources and ideas and would like
immediate help from us. There is a fee because we drop whatever we are doing at the moment and it takes priority over everything else that we may be working on or doing. (including personal time etc)
Being upset that we charge for our personal time to help someone with a problem is ridiculous. If you bought a computer from Dell and had a problem with it, would you take it to geek squad at Best Buy and tell them you're a paying customer at Dell and they should give you free help at Best Buy because of it? You getting angry at OUR live support because you have paid OTHER parties to resolve an issue for you is not fair to us at all.
Please keep it civil going forward.
Thanks!