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Thanks for the help,managed to sort it out for her. Ian

I have an old Freedom2surf account I use for emails,my hard drive broke,and I have no record of her settings.I have remembered my settings,but her emails are accessed through my account,ie I am ian@xxx.f2s.com,she is jill@xxx.f2s.com,but we can't get through to her account,any help gratefully...