I have been getting my AT&T phone bills by e-mail for a few years, along with all my other utility bills. Last week I went to my bank website to pay an e-bill and noticed I hadn't made a payment on my phone bill for over a month. Normally this is unlikely because I schedule payments immediately upon receipt of a bill, and ATT sends a reminder a few days before a bill is due if payment has not been made. So I had not received 4 ATT e-mails - 2 bills and 2 remiders. I called ATT who said they had sent me two e-bills and two reminder notices, and had not received any bounced e-mail notices. Their computer people checked my e-mail account, e-mail name, etc. All was ok. Their tech person sent me a test message with the sender name as on billing e-mail. It didn't come through for 20 minutes, so I contacted my ISP. They took down the info, including the sender name, and sent it to their tech people for follow-up. over 2 hours later, the ATT test message came through. Next day I called ISP, tech people said no issues/problems could be found with my mailbox (which is not spam filtered), but they could no explain the delay in the ATT message. Next day I sent a freind an e-mail at noon to which they responded, but I never got it. Sent a follow-up two hours later, which they responed to but also called. I never received that one either. Again called ISP, checked mailbox & said it was empty. The next morning I checked my e-mails and the two e-mails were there, one received 8 hours after it was sent, one 6 hours later. These were both "respond to sender" mails via a state government computer system which moves mail very quicky, and I have communicated with this person many times before with no delay. I know computers fairly well, and checked the blocked senders, message rules, deleted messages, etc. etc. Nothing. I have no spam filters on my PC. Also have not changed any setting on PC. What the heck is going on? I am getting concerned that I may not be getting other e-bills or messages. I see internet sites saying it's not possible to lose e-mails because, if it didn't go through, a sender would receive a bounce-back message. So where's my e-bills from ATT?
About 2 months ago I also started having delays in connecting to my e-mail server - keep getting the message "no reponse from e-mail server for 60 second" message. Don't know if this is related or not. I can't even figure out where the problem is. Please help!
About 2 months ago I also started having delays in connecting to my e-mail server - keep getting the message "no reponse from e-mail server for 60 second" message. Don't know if this is related or not. I can't even figure out where the problem is. Please help!