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Hi! I'm running Windows 8.1 & using IncrediMail 2.0, & when I started typing an email several minutes ago, it decided to "double-space" when hitting the 'Enter' key, instead of the normal "single-space" that it's done for over 15 years! How do I change it back, as I rarely double-space anything...

Hi popowicz! Thanks for the reply! I checked the "Advanced Settings" tab in Options, but I didn't see anything that mentions "mail server timeouts". Maybe I looked in the wrong place??? Will you please direct me to the correct place to make the adjustment? Meanwhile, I'll checkout the link...

Hi! I've been having the most frustrating time with IncrediMail for months now, but after just having spent over an hour trying to deal with IncrediMail, I just have to plead for help. Here are just a few of the issues that have me pulling out my hair: IncrediMail crashes at least 2-3 times per...

Hi Popowicz! Thanks for the reply, but I'm a bit baffled & more than saddened by your response. First, I already completed the survey several months ago; in it I stated that I use IncrediMail because of the "bells & whistles" it provides. To elaborate, I like being able to choose nice...

Hi All! Since Micro$oft forced me to update Windows 8 to 8.1 last week, I've had at least 30 unexpected shut-downs of IncrediMail! There doesn't seem to be any rhyme or reason...not even a "shutdown only happens when I_____" type of thing, so I don't really know what info to supply, BUT, after...

I'm back...I opened IE just to check for your suggestions & the things you mentioned were already checked...the only one that wasn't checked was "Show image download placeholders". I don't know what that means, but could checking it solve the problem? Do you know what I should look for in...

Hi! I don't use IE, I use Firefox EXCLUSIVELY; however, I'll check the settings you mentioned & let you know the results. I figured that when changing the IncrediMail setting you mentioned didn't work, it was probably a issue with something else...I just didn't know where to start looking. I'll...

Hi! I'm sorry to report that the above solution did NOT resolve the issue...images in emails & newsletters are STILL BLOCKED. Please tell me what else to try, as I'd really like to be able to see everything that's sent to me. Thanks in advance for your continued help. Best Regards, Nuts4Mutts :)

Hi! Thanks for the solution, I'll know when one of my newsletters comes in tomorrow to see if it works. Thank you for your prompt response, too! I also posted an answer about the reasons I use IncrediMail. Thanks again for your help! Best Regards, Nuts4Mutts :)

Hi! I bought IncrediMail Premium & IncrediMail Gold when I first started using a PC, (I think it was 1999), for these simple reasons: I can choose nice stationery; I can add animations & emoticons & I can change the font & its color. Those are the only reasons I keep using IncrediMail. As far...

Hi! Yes, I made a screenshot...I hope I'm able to upload it OK...you might have to enlarge the image, as the letters are a bit small. Thanks again for your help! Nuts4Mutts :)

Hi! When I receive some emails or some newsletters some images are blocked & replaced with a tiny black box with a white "X" & the word "Description" & letters & numbers next to it, (see below). I tried google-ing the letters & numbers, but nothing's found. Is there a setting I need to...

Thanks, but rather than put my family's & friend's privacy in jeopardy, I'll just send the email to each one separately...I'll find the culprit the hard way! Thanks for your help, & my apologies for my anger earlier. I hope you understand why I find the "pay for help" policy outrageous. Even...

Isn't it a safety issue to post the recipients' email addresses & email message in a public forum? I always protect people's privacy...this seems to be an unsafe procedure

Yes, I saw your response but I needed clarification as there are several logs & I didn't know how to troubleshoot. I re-posted, asking for more details, but when I got no answer I came back to these forums...that's when the "pay for help" issue came up. When you click on the "live help" they...

Hi, I posted my question yesterday & checked back today to see if there was a response...there wasn't. I clicked on the "Live Support" link & found there was a CHARGE for help! I think it's greedy to charge a paying customer to help them...those using IncrediMail for "free" are the ONLY ones...

I'm SO mad about this I can hardly find the right words! I ALREADY PAID for this email program...."support" should be part of a "paid-for" program! People who are using IncrediMail's "free" version are the ONLY ONES who should be charged for support....NOT those of us who paid for the...

Hi! Please explain the instructions I was given about checking the IncrediMail logs...I found several logs & I don't understand the responder's instructions. I posted my question AND the instructions I was given, below. Please use LOTS of details so I can get my email sent before it's old...

Hi! I posted the inability to send an email & the error message, (above), in my ISP's email forum. They responded with the following info: There's a DNS problem with the domain part of one of the email addresses. Comcast won't accept email that's currently undeliverable, and in this case...