Why did my message filter stop working?

popowich

EQ Forum Admin
Staff member
Hello,

Did a message filter that you created stop working?

Double check the criteria that you used when creating the rule.

For example maybe the sender changed their From: address or another piece of information that you used when creating the filter.
 

THERESA

Customer Service
One of mine stopped working and I changed the filter from "is" to "contains" and it started working again. I'm not exactly sure why, but that fixed it for me.

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