Hi I have tried those options before...I called the help line and they put me first to a techie then the techie transfered me me to billing as it was a Visa issue...they told me cause it is a free account there is NO tech support and directed me to this disclaimer...after spending 45 minutes on the phone
The Hotmail customer service phone number is 1.800.386.5550 When you contact Microsoft directly also include as many subject lines from your email account as possible.
Please keep in mind that there is no guarantee that Microsoft will be able to help you.
Please do not forget that it is best not to keep important information in any free e-mail account since there is no guaranteed support for free accounts.
I made a new hotmail account (free one) ...guess what when I tried to log in this moring it redirected me to to that dreaded block screen stating the account needed additional info...
Just can't figure out why the malware and security scans plus my own Norton scana can not find that chunk of code tied into that hot mail log in...it has to be in my machine cause the block screen page is not coming back from my online connection it is to immeadiate I live in a slow server area.
Wish I could crawl into the pooter and hit that chunk of code over the head!!!
If you are having the same thing happen with a brand new account, then you definitely have some sort of malware or virus on your computer. If Norton isn't picking it up, try uninstalling it and installing Avast. (it's free) It's worth a shot because there is definitely something sinister going on with your computer.
If I were you, I wouldn't do any banking online or log into any credit card sites etc until it's fixed. They could be skimming all kinds of information from your computer. (all keystrokes etc)
For the record, I am not a fan of Norton. Years ago, I paid roughly $50.00 (maybe more) for Norton antivirus. My computer got infected with a virus. The Norton didn't stop it but detected that it was infected when I did a routine scan. Isn't the purpose of ANTI virus to stop the computer from getting the virus in the first place??? To add insult to injury, I couldn't delete the virus after it was detected. I called Norton's customer service and had to speak to someone that spoke horrible broken English. We spent more time on the phone asking each other to repeat ourselves than anything else. I was told it would cost me something like $79.00 for him to tell me how to get rid of the virus!!!! What was I paying for Norton to begin with then?????? After that, I never used Norton again. I have only used free antivirus programs and have not had one problem since. Norton is a rip off and a scam in my opinion.
...part of the problem is the re enter screen will not let me enter a new email address to send a new code it only shows an alternate address that happens to be a hotmail account as well so when I try to do that it says I am out of trys and try again later...
But get this...I tried to access the account from a friends computer and also down at the internet 'cafe...same block out
That account is where I check all my guest book enteries quite a few and about 5 blogs...by now there must be a couple of thousand entery/emails...maybe it over loaded hotmail??
here is the last screen I get to at hotmail
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