I am having the same issue with my free mail.com account as Matt. It does not recognize my user name, password and birthdate. I have had the account for over 10 years also. I just set my son up with an account in July and he has the same issue. I did email them but am waiting to hear back. Is this an issue with the free mail.com service or was I hacked into my emails?? What can I do?? Does anyone have a phone # for them? I am at. Loss. Please help.