Tutanota email delivers to the spam folder at Gmail

saraf · Jul 3, 2015

Justin · Jul 3, 2015

Adding DKIM might help, no?

saraf · Jul 3, 2015

DomainKeys Identified Mail (DKIM) on tutanota.de? – Feedback

Justin · Jul 3, 2015

saraf said:
DomainKeys Identified Mail (DKIM) on tutanota.de? – Feedback

Thanks saraf. That really needs more votes! I would have thought it would be kind of important to get the basics right before adding 'extras'.

EQ Admin · Jul 3, 2015

Justin said:
Adding DKIM might help, no?

Hi Justin,

Here is some related info on that topic:

What affects email deliverability more, DKIM signing or sender score? | Email Questions

:welcome:

to Email Questions!

saraf · Jul 4, 2015

saraf · Jul 5, 2015

saraf · Jul 6, 2015

saraf · Jul 7, 2015

EQ Admin · Jul 7, 2015

Nice progress! New email from Tutanota still goes to the Gmail spam folder for me even though past emails were marked not spam". It might take some time and lots of good email to the big email services for the issue to clear itself up.

saraf · Jul 7, 2015

Hello popowich

I just opened a test Gmail account and emails from Tutanota regularly are coming in the inbox...?!

saraf · Jul 7, 2015

saraf · Jul 7, 2015

saraf · Jul 8, 2015

EQ Admin · Jul 8, 2015

That was an odd and quick bounce. @Tutanota I'm curious if you needed to built any bot detection into your webmail yet to help prevent automated spamming?

Tutanota · Jul 9, 2015

Yes, we're also glad it worked out quickly. We took immediate steps once we've noticed the abuse. We did implement bot detection against spamming as well. Probably the most effective method was limiting sent emails to 100 per day so that Tutanota is just not attractive to spammers anymore. Also we are glad that none of our regular users complain about the limitation. Now we are working hard on releasing premium features so that heavy users can upgrade.