I manage the email service for my company. We have an enterprise level provider and have very few problems with them. Occasionally someone sends one of my users an email and it is not received. I understand that this sometimes just happens and if it's very random it would be very difficult to find a cause.
I have one person that seems to experience this more than any of the others, and it is getting more frequent. Someone will tell her they sent an email and she did not receive it. It is not marked as junk and there was no bounce-back message to the sender. Usually she gets all messages on her computer (using Outlook), her iPad and her iPhone. These missed messages are not received on any of the devices so I can't blame one device or program. She gets other emails from the same person so I can't blame the sender's provider. These missed messages come from different customers so, again, I can't blame the sender's provider. Our own service provider has tested her account and sees no problems.
Where do I go from here? Change providers? Can some providers guarantee all legitimate messages are received? Is this inherent with all providers? We are using POP accounts. Would IMAP be better?
Any advice would be appreciated.
Thanks.
I have one person that seems to experience this more than any of the others, and it is getting more frequent. Someone will tell her they sent an email and she did not receive it. It is not marked as junk and there was no bounce-back message to the sender. Usually she gets all messages on her computer (using Outlook), her iPad and her iPhone. These missed messages are not received on any of the devices so I can't blame one device or program. She gets other emails from the same person so I can't blame the sender's provider. These missed messages come from different customers so, again, I can't blame the sender's provider. Our own service provider has tested her account and sees no problems.
Where do I go from here? Change providers? Can some providers guarantee all legitimate messages are received? Is this inherent with all providers? We are using POP accounts. Would IMAP be better?
Any advice would be appreciated.
Thanks.