Thunderbird to new pc problem.

Discussion in 'Help Desk' started by Alex Greig, Oct 11, 2018.

  1. Alex Greig

    Alex Greig New Email

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    Hi there,
    Im trying to install my thunderbird email account onto my new pc and am having problems. Sadly i dont have the use of my old pc as its gone down, but do have the details I require to get back on to a new tb, or so i have been told.

    All i am getting when i click on "Retest" is : Thunderbird failed to find the settings for your email address. The email address is linked to my wp website and I am still getting mail through but just not able to set it up on my pc.

    Any help would be greatly appreciated.
     


  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi Alex,

    It sounds like you have a personal/custom domain name yoursite.com and not for example @gmail.com. You'll need to manually specify the pop/imap and smtp servers instead of using the automatic settings.
     

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