Yesterday I asked your help desk for assistance, because of an error on my e-mail not letting the new e-mails come through. Also, my inbox and out box have disappeared. Cable One suggested to go to emailquestions and ask for help with installing one of the versions of the .net framework, but yesterday I neglected (my fault) to say what the computer posted, when I tried to complete Cable Ones' instructions. It posted "versions of the .Net Framework: V2.0.50727". The version that was installed (but didn't work) yesterday was version 4 ( I always write down whatever is showing and it turns out I needed that info). If you could help me to find version V2.0.50727 , I would appreciate it so much. I have come so close to fixing it, maybe the proper version will be what is needed. Thanks .