Suggestion when using the whitelist


Valued Member
This is not a question, but more of a hint regarding the whitelist. (The whitelist is used to make known legitimate mail go into the inbox and not the spam box.)

If you want to put an entire domain on the whitelist, be sure to put an @ sign before the name, such as Otherwise, they will continue to treat the incoming mail as spam.

It took many tries on the help desk to figure out why the whitelist wasn't working and that turned out to be the problem. Apologies if this is common knowledge to some, but I thought it might help somebody.