Sometimes links in email are not clickable

Discussion in 'SCRYPTmail' started by popowich, May 18, 2015.

  1. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    Sometimes links in email are not clickable. It's not an HTTP vs HTTPS link issue.

    I have received emails that have http and https links and have examples where they can be clicked.

    It doesn't matter if the sender is verified or if images have been rendered or not.

    Does the system have some detection that tries to prevent links that could be spam from becoming clickable?

    Maybe it's due to the (lack of) HTML formatting of the original message? If the sender doesn't send a clickable link then it won't be clickable in my inbox?

    I tried to compare the source of the emails but the More -> View Header feature is gone.

  2. SCRYPTmail

    SCRYPTmail Email Service Provider

    May 6, 2015
    Likes Received:
    yes we do not convert plain text links, i.e plain text links will be rendered as text. If emails sent as html and they contain links it will be converted to be open in new tab.

  3. Rockman

    Rockman Valued Member

    May 20, 2015
    Likes Received:
    I have been receiving alerts from this forum, as an example, and fortunately the browser I use makes it easy to highlight the non-clickable URL text and open the URL in a new window. Because this is webmail, I think it makes sense to at least have a feature like "render images and links" to light-up URLs in text emails to improve usability.

    popowich likes this.

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.