Walter B
New Email
For MONTHS I've been having trouble getting email to TWC (roadrunner.com or rr.com addresses). The usual error message is "too many concurrent connections." For many months, TWC was simply unresponsive. I ultimately enlisted the help of my ISP. Here's a summary of what I've learned:
The problem (according to TWC) is that I'm on a shared server. They suggested I create a "feedback loop" - my ISP actually helped with that... they are awesome. My feedback loop was not approved because there was a request for more than one server. (TWC also claimed I had failed to respond to email they never sent.)
After a long discussion with my ISP, it turns out this is a "known problem" that TWC is doing nothing about--other than bs'ing the people who report it. Their feedback loop will not work because commonly shared domains use "rotating servers."
I have only a handful of contacts using TWC and do not have this problem with any other providers. (It was happening with AOL for a while a year or so ago, but they seem to have fixed it. The only apparent solution is for me to switch to a dedicated server. Even my ISP agrees that it seems ridiculous for me to spend $500 to $1000 per year to solve the problem TWC has created. I've looked into services like SMTP2Go, but it appears they use shared servers as well.
If anyone thinks they have a workaround (that's not cost prohibitive) I would be all ears. In an "emergency" I've taken to sending email to non-TWC users and asking them to forward, but that's obviously not practical.
My ISP has assured me I am not the only one experiencing this problem. I'm truly surprised it's not getting more press, although my sense is that most people have pretty much given up on trying to resolve issues with TWC.
The problem (according to TWC) is that I'm on a shared server. They suggested I create a "feedback loop" - my ISP actually helped with that... they are awesome. My feedback loop was not approved because there was a request for more than one server. (TWC also claimed I had failed to respond to email they never sent.)
After a long discussion with my ISP, it turns out this is a "known problem" that TWC is doing nothing about--other than bs'ing the people who report it. Their feedback loop will not work because commonly shared domains use "rotating servers."
I have only a handful of contacts using TWC and do not have this problem with any other providers. (It was happening with AOL for a while a year or so ago, but they seem to have fixed it. The only apparent solution is for me to switch to a dedicated server. Even my ISP agrees that it seems ridiculous for me to spend $500 to $1000 per year to solve the problem TWC has created. I've looked into services like SMTP2Go, but it appears they use shared servers as well.
If anyone thinks they have a workaround (that's not cost prohibitive) I would be all ears. In an "emergency" I've taken to sending email to non-TWC users and asking them to forward, but that's obviously not practical.
My ISP has assured me I am not the only one experiencing this problem. I'm truly surprised it's not getting more press, although my sense is that most people have pretty much given up on trying to resolve issues with TWC.