Same account, multiple users

Discussion in 'Help Desk' started by jwriter, Jul 23, 2014.

  1. jwriter

    jwriter Valued Member

    Jun 17, 2011
    Likes Received:
    Hello, I have a domain that I want to set up so multiple people in my company can read and reply to email. For example, I might set up an address such as Do most hosting companies have this capability? I plan to ask my web host company but thought I would ask here as well. What do I need to consider when doing this?

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    It depends on the purpose, how much you care about tracking, if missing an email matters, etc.

    Is it possible that what you really need is a web based ticketing system that can create and open a ticket when it receives a new email and also supports email replies back to customers?

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