Problem to certificate

Discussion in 'Mozilla Thunderbird' started by HuaMinChen, Dec 10, 2018.

  1. HuaMinChen

    HuaMinChen New Email

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    Hi,
    Can you please help advise to below error, with certificate?
     


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  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hello,

    You are receiving that error probably because the certificate was self signed by the company providing the email service.

    To fix the error, the email service provider should use a real certificate purchased from a CA. Open a ticket with the email service provider and ask for the issue to be fixed.

    This is the equivalent of seeing a self signed https web site with the red line through it that requires you accept to proceed vs. a green https in your web browser that just works.
     

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