pointing to a wrong hostname

Discussion in 'Zimbra' started by rpmaniquiz, Jan 23, 2015.

  1. rpmaniquiz

    rpmaniquiz New Email

    Jan 23, 2015
    Likes Received:

    We have a company incoming email problem.
    clients from other countries email us,
    the problem is when they are tring to send to our email addresses there's a bounce back message to the sender that the recipent address is rejected.
    in fact the email address is correct.

    here's is the diagnostic

    us2.mx.mailhostbox.com #<us2.mx.mailhostbox.com #5.1.1 smtp;550-5.1.1 <mail@domain.com>: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-administrators-guide/error-codes for explanation of the problem.> #SMTP#

    hope you can help,

    thanks in advance.

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