permanent failure message

Discussion in 'Help Desk' started by wheater, Feb 27, 2013.

  1. wheater

    wheater New Email

    Feb 27, 2013
    Likes Received:
    When I try to send an email to one particular address, the email will not send and I get a message that says "the message was rejected for the following reason: permanent failure: message delivery failed. If you believe this message is in error, please review the user service agreement and contact support". Although I have never written to this address before, it is a valid address, one that is provided by a trusted site. I contacted my ISP and they said they are not blocking the sending of it.

    I retyped the same message and tried sending it to a friend who I email regularly. The email would not send, and I received the same message.

    It was a friendly message, with nothing objectionable in it. Can anyone explain why it won't go through? Thanks.

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    Hi wheater,

    Can you copy/paste the complete bounce message including the mail server names involved?

    It will be much easier to tell you exactly where the problem is happening with this information.

    :welcome: to Email Questions!

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