password reset prompts


New Email
hi guys, i'm having problems resetting password for an account, and whenever i'm at the Reset password page, after i've keyed in the new password and retype the new password, it prompts me with "Your session has timed out. You can restart the session by signing out and signing back in". so what should i do ? i can't have my password reset, i can't access to this account. it's really getting on my nerves.