password recovery assistant

Discussion in 'Help Desk' started by fennie, Dec 10, 2015.

  1. fennie

    fennie New Email

    Dec 10, 2015
    Likes Received:
    I had not used my chrome browser to access my email for about 3 weeks. When i tried to access it recently, it tells me wrong email password combination. I am still able to access the email using mobile app as the password was keyed in some time ago.
    I emailed the technical support which directed me to the same contact form - claiming that it is the password recovery assistant - pls see screen capture shot below.
    I am unable to receive any other assistance to log in to my account or reset the password.
    Would appreciate if anyone has any input. Thanks!

  2. popowich

    popowich EQ Forum Admin Staff Member

    Aug 12, 2008
    Likes Received:
    Yes, it's true that the page at is the only resource available for free accounts to try and recover if they lose access.

    This is one of the dangers of using a free email account. If something happens, there is generally limited support and users risk losing their account and old emails.

  3. compleo

    compleo Valued Member

    Jul 11, 2015
    Likes Received:
    On bottom right of screenshot it shows your SSID #,don't know if this makes a difference.

    I don't use chrome but some browsers save passwords.Check if it was saved to view it.

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