Not receiving emails

tonyprotune

New Email
Am getting the following message when trying to receive my mail:


One or more messages could not be received from the server. For assistance please contact your ISP.

I've created a log file so wondered if anybody could help resolve the problem please.

IncrediMail 2.0 Log Engine (Build ID: 6295229 Setup ID: 7)
----------------------------------------------------------
[Tue Sep 04 15:56:49.640] Log Start

[Tue Sep 04 15:56:49.734 (0.094)] OnHostFound - Calling ReceiveMessages
[Tue Sep 04 15:58:20.390 (90.656)] ReceiveMessages - Calling DeleteMarkedMessages
[Tue Sep 04 15:58:20.390 (0.000)] OnHostFound - Calling UpdateDownloadedMessage
[Tue Sep 04 15:58:20.390 (0.000)] SaveDownloadedMessagesIDs - Start
[Tue Sep 04 15:58:20.406 (0.016)] SaveDownloadedMessagesIDs - End

[Tue Sep 04 15:59:20.265 (150.625)] Log End
 

Marshal

Valued Member
Am getting the following message when trying to receive my mail:


One or more messages could not be received from the server. For assistance please contact your ISP.

I've created a log file so wondered if anybody could help resolve the problem please.

IncrediMail 2.0 Log Engine (Build ID: 6295229 Setup ID: 7)
----------------------------------------------------------
[Tue Sep 04 15:56:49.640] Log Start

[Tue Sep 04 15:56:49.734 (0.094)] OnHostFound - Calling ReceiveMessages
[Tue Sep 04 15:58:20.390 (90.656)] ReceiveMessages - Calling DeleteMarkedMessages
[Tue Sep 04 15:58:20.390 (0.000)] OnHostFound - Calling UpdateDownloadedMessage
[Tue Sep 04 15:58:20.390 (0.000)] SaveDownloadedMessagesIDs - Start
[Tue Sep 04 15:58:20.406 (0.016)] SaveDownloadedMessagesIDs - End

[Tue Sep 04 15:59:20.265 (150.625)] Log End

Hi Tony,

You can follow these steps fix this problem:

  • Close your PC.
  • Reboot the PC and open Incredimailagain.
  • Call your ISP and checked your Firewall, tried resetting account details manually and Wizard.
I hope this way you can fix the problem.
 

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