Multiple Users - 1 mailbox

[jonjlw]

We are launching a new product and I am involved in supporting this product. The product is being marketed and supported through a domain different from our corporation and different from our partners domain (this is a joint venture). In other words, our standard company email is customer.service@xxx.com. Our partners is customer.service@yyy.com The email address we will use to support the new product is customer.service@zzz.com. Since this is a joint venture, support persons from both companies will need to respond to emails sent to customer.service@zzz.com. About 7 people will have that responsibility. When they reply via email, the return email address needs to be coming from a single address - customer.service@yyy.com....no matter which of the 7 people claim the email and no matter what company they reside.

How can we accomplish this?

Thanks

 

[EQ Admin]

Within exchange I had done this in the past by having those people share a role account and give them the ability to send from multiple From: addresses.

With this setup when they are replying to the email from the customer service role account they can change the From: from their personal email address to the customer.service@abc.com.

Under their exchange settings they will be able to add the second email account so it displays in the left side navigation of their Microsoft Outlook.

 

[jonjlw]

Thanks very much for your reply. What exactly is a 'Role Account'. Is that the same thing as a mailbox?

 

[EQ Admin]

It's possible that's nonstandard terminology that I'm used to using from a previous company where I worked.

Here is a discussion on another forum that appears to have the steps that you need :

MS Exchange 2003 - Giving group access to mailboxes

Did that link help to answer your question?