Locked out of hotmail

Jackcat

New Email
Hi, Hoping someone can help. My mum has managed to forget her password for her hotmail account. she has tried the validation process but can't remember enough information - she is elderly - she has been told she needs to set up a new email address but is distressed about losing the content of her old account. is there an alternative way to reset the account or transfer emails to a new account? many thanks Jackie
 
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