just registered with tutanota, but cant send any more emails?

[dingy1688]

I read that it was 100 mail a day limit, however ive sent exactly 38 within 2 hours, and now even onto the 2nd day, i keep getting the "reached daily limit" notification when i try to send any more?


any help appreciated.
the 38 mails was to let my contact list know my new email address

 

[EQ Admin]

The current terms of service state a limit of 100 emails per hour (not per day)

7.3 The customer is prohibited to send more than 100 emails per hour per account or to send so-called paid emails or emails that advertise a referral system.

How many recipients are on each of your emails?

Maybe they are counting the total recipients (emails x recipients) and not the number of emails.

I'll test from my account and see which way they seem to be counting.

Can you take a screen shot of the error message and attach it in a reply for @Tutanota to see?

 

[EQ Admin]

Don't worry about the screen shot, I was able to quickly reproduce your issue.

I went over the limit and could not send 2 emails.

Tutanota is counting the recipients, not the emails.

If you send 4 emails each with 25 recipients, that appears to count as 100, not 4.

 

[Marko007]

Hi,

I have the seem. what i have do? How many days i have to wait to send mail?

 

[EQ Admin]

Did you send any email? Are you getting the same message about going over the limit? Try waiting for 24hrs. Is the problem fixed?

 

[Marko007]

i can not send email yet, already from yesterday.

 

[EQ Admin]

Did this problem get fixed?